Return policy Lilliput
Our Commitment:
We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase or the product arrived with a manufacturing defect, you can return it in accordance with the following recommendations.
14 Day Return Policy: You have 14 days from the date of receipt to return eligible items for a refund or exchange.
Item Condition: Returned items must be in their original condition, unused, with all original tags and packaging.
To initiate a return, follow these steps:
Contact Us: Contact our customer service team via CONTACT US and request a Return Authorization (RA) number.
Package your item: Pack the item securely, include a return reason sheet, include the RA number in the package, and ship it back to us using a trackable shipping method. (You will receive the address and name of the recipient from a competent manager)
Returns and exchanges:
Refunds: Once we have received and inspected the returned item, we will refund you to your original method of payment less shipping costs within 14 business days.
Exchange: If you prefer an exchange, please specify the replacement item when requesting your RA number. We will send a replacement item as soon as we receive the returned item.
Non-returnable goods!
Please note that the following items cannot be returned:
- Damaged
- Without original packaging
- Without components and accessories
- Without accompanying documents
- Showing signs of use
If you have any questions or need further assistance, please contact our customer service team at CONTACT US.